Below is the Quality Policy defined and approved by the General Management of Expin S.r.l.
Enhancement of Resources
The company firmly believes in the value of its human resources. They represent the company’s greatest asset and must therefore be nurtured and developed. The company is committed to preparing detailed training plans.
The primary objective is the involvement of personnel, specifically by:
- preparing people to carry out the required tasks;
- allowing them a margin of autonomy;
- optimizing internal communication;
- defining appropriate activities to verify and analyze staff satisfaction;
- providing them with suitable information and equipment to perform their duties.
We build operational capability through training and continuous learning, which we receive and have the responsibility to pass on to those around us.
Efficiency and Effectiveness
Continuous improvement is the permanent objective of the organization.
This is pursued through:
- compliance with applicable regulations;
- operational efficiency of processes;
- prioritizing process reliability;
- prevention of non-conformities.
Working efficiently means not having to repeat the same task twice. It means approaching all tasks decisively and competently without postponing them. Only in this way can we operate with the highest Quality and the lowest energy consumption.
Belief in the Organization
For a company and its employees to be efficient, it must have an organized structure. Being an organized company means having clear goals and corporate policies, defined roles and responsibilities, information flows, planned activities, and adequate resources – all of which must be reflected in our behavior. An efficient company is one that does not waste time, energy, or resources.
Collaboration with Suppliers and Partners
Our company is committed to clearly defining the purchasing specifications for the goods/services we use. In return for our efforts, we require all our suppliers to respect the agreed specifications and ensure prompt and timely delivery.
Customer Focus
The company exists because the Customer exists. Customer satisfaction is therefore our highest priority.
We pursue this goal by listening to the customer’s voice, identifying their requirements, complying with agreed specifications, and monitoring satisfaction and loyalty, while committing to continuous improvement in the quality of our products/services. The company has implemented procedures to periodically monitor the perceptions and quality needs of its end customers.
Confidentiality
The company is committed to full compliance with point 4.2 of UNI CEI EN ISO/IEC 17025:2018.
Impartiality
The company is committed to full compliance with point 4.1 of UNI CEI EN ISO/IEC 17025:2018. Specifically, Expin S.r.l. is committed to avoiding any commercial, financial, or other pressures that could compromise its impartiality.
The objectives that Expin S.r.l. aims to achieve are:
IMPROVEMENT OF CORPORATE IMAGE: increasing the number of clients;
CUSTOMER SATISFACTION: continuous reduction in the number of complaints, high customer satisfaction, and strong collaboration with suppliers;
COMPLIANCE WITH EXPLICIT AND IMPLICIT CONTRACTUAL OBLIGATIONS
The quality policy is available to all interested parties upon request and is in any case posted at the company entrance.
